GET MEDICAL TREATMENT
GET MEDICAL TREATMENT

What to do when you need medical treatment?

Bupa Global offers our Medical Service team, who will help you simplify any procedure.

When you contact us, our team will explain your benefits and confirm that your treatment is covered by your Bupa Corporate Care insurance policy. If you need it, we can also help you with information about hospitals, clinics and specialists.

This allows us to contact your hospital or clinic to make sure they have all they require, including treatment preauthorization. When possible, we will pay them directly including medical fees, as well as all the medical treatment expenses.

It is that Simple! You can focus on your recovery while we take care of all the rest.

GET MEDICAL TREATMENT
SUBMIT A CLAIM
SUBMIT A CLAIM

How to submit a claim?

SUBMIT A CLAIM

Bupa Global provides you with a fast and easy process to submit your claims, whether you choose direct pay or prefer a reimbursement.

The benefit of prior notification of a medical treatment is that we can insure direct pay to the medical providers, so that you avoid all the administrative process.

Get to know our infographic that details the steps that must be followed for each option, both the direct pay or prefer a reimbursement.

If you have any questions you can call customer service at
+ 1 (868) 224­‐5748

EE.UU.: +1 (305) 398-7400

Or to the email: service@bupalatinamerica.com

MAKE A PAYMENT
MAKE A PAYMENT

How to make a payment?

We offer different options to make a payment. You may pay online, contact us directly at 1 (868) 224‐5748 or contact your insurance agent if you have one.

To make an online payment, please follow these three steps:

1

Access your online services through My Bupa.


2

Login to your account and click on the "Resources" section.


3

Click on "Payments" to pay online.

MAKE A PAYMENT
EXPERT OPINION
EXPERT OPINION

Of course! In Bupa Global we have the service of Expert Opinion (which is available for all our insureds who have received a medical diagnostic of a serious, chronic or complex illness.

The Expert Opinion service offers you up to three renowned medical specialists, so that each one will review your case and give you an opinion about the best treatment for a specific condition.

You only need to follow the following steps:

1

Request a medical review: in Trinidad y Tobago 1 (868) 224­‐5748 ; or in the US. +1 (305) 398-7400; or vía email service@bupalatinamerica.com


2

Bupa Global will assign a medical specialist for your case.


3

Analysis and review from our clinical committee.


4

Medical review by Bupa Global.


5

A detail report of your case will be developed.

Remember we have a personalized service of medical assistance, available 24/7, all year round.

More information
EXPERT OPINION

If you need a second medical opinion, Can Bupa Global help?

MAKE CHANGES TO YOUR POLICY
MAKE CHANGES TO YOUR POLICY

What to do when you need to add or eliminate a dependent in your policy?

If you need to make any changes to your policy, you can request to include dependents to your policy by filling out an insurance application, which you can easily download from our website; If you prefer, you can contact us and we will send you this document by email.

When you submit the application to add a new dependent you must provide us with information and documentation about that person's health status, information that will be reviewed by our medical team.

The foregoing may result in a modification of coverage for ailments and / or pre-existing conditions, special restrictions or exclusions, or may cause your request to be denied.

Any special restriction or exclusion will apply only to the new dependent, and will be reflected in your insurance certificate.

If you need more help, please contact your insurance agent or call our direct number + 1 (868) 224‐5748

RENEW YOUR POLICY
RENEW YOUR POLICY

What do you need to do to renew your policy?

Approximately two months before your renewal date, Bupa will send you a renewal notice with information about your coverage and premium cost.

It is important that you review this information and verify if you need any additonal coverage you may need, so we can help you.

When you are ready to review, make sure you have all the relevant information needed to make the payment, like bank account number, address, etc.

If you need additional information, please contact your insurance agent, or call our direct line 1 (868) 224­‐5748

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GET A QUOTE